Returns, Exchanges, Shipping & Warranty

Approved items must be unopened, unused, undamaged, and in their original sealed packaging. Trying on or wearing a product counts as use. Exchange requests are reviewed individually and generally apply only to an eligible item being replaced with the same item.

We do not accept used sanitary materials, bandages, wrappers, or products that have been placed near a sensor or infusion site.

After an approved return arrives, allow 3–5 business days for inspection and a decision. Approved refunds are issued to the original payment method. Your bank or card provider may need an additional 1–5 business days to post the credit.

Customers are responsible for return shipping unless Freedom Band confirms a fulfillment error or provides another arrangement. Original shipping charges are non-refundable. Use a trackable service for valuable returns.

Freedom Cases and Freedom Guards include limited lifetime coverage. Freedom Bands include a 30-day limited warranty for manufacturing defects such as faulty stitching or seams. Dirt, stiffness, ordinary wear, misuse, and cosmetic changes are not covered.

Adhesive products, apparel, and accessories carry no implied warranty or exchange eligibility except where required by law or when an incorrect or damaged item was sent because of our fulfillment error. Clear pictures are required before any warranty claim can be approved.

View complete warranty coverage and file a claim →

Orders move into production quickly, so changes or cancellations are not guaranteed after purchase. Shipping addresses generally cannot be edited after checkout for payment and fraud-protection reasons. If an order has shipped, it must follow the approved return process and may be subject to return shipping or restocking costs.

Most orders require 1–3 business days for preparation or custom production before shipping. Delivery estimates begin after carrier acceptance and may change because of weather, holidays, seasonal volume, or carrier delays. Selecting faster shipping changes transit speed; it does not shorten production time.

Tracking is sent to the email or mobile number entered at checkout. If tracking has not updated for 7 business days, use the contact option below so our team can review it.

International delivery commonly takes 7–25 business days after shipment. Customers are responsible for customs duties, taxes, or carrier fees. International orders are final sale and cannot be returned.

The customer is responsible for entering a complete and accurate address at checkout. If a package is returned or must be reshipped because the address was incorrect, the customer is responsible for the new shipping cost.