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Shipping, Returns, Refunds & Exchanges Policy

Order Processing, Production & Shipping

Orders are processed and custom produced as received. Generally delivery is expected 5-10 business days from the date of order. Delivery may occur sooner than expected so please plan accordingly. Packages sent will fit in a standard USPS mailbox and are in a fully consealed and unmarked soft / bubble package for safe transit. Please visit our current status Shipping page FAQ for more seasonal up to date information. Our goal always is to deliver your custom made products as fast as possible while maintaining the integrity of quality we would expect and support. 

Priority & Express Delivery

Upgrading your shipping speed will not expedite the order processing end of your order. We are unable to expedite this process. 

Seasonal Note: (October-December & March-August) There are times during the year where there is seasonal increase in volume or weather and USPS logistical delays during COVID-19, reduced staffing due to social distancing mandates, may cause unforseen delays in processing and therefore exact delivery times can only be an estimate. This generally ads about 2-3 busness days to the standard delivery timeframe. 

Every order received goes through a process of verification, preparation, production, packaging and shipping and transfer to the mail carrier. Packages are shipped with USPS first class mail with tracking included as a part of the order or purchase price, standard. You are provided a tracking number for all orders received on this Bandsfordiabetics.com.  

Please allow adequate time for preparation of delivery. If you have questions about a package or tracking number which has been received and are concerned about it's progress, please read our indepth experience we've shared in regards to USPS and what we have experienced during COVID-19 here.

If you would like more information about our CURRENT seasonal delivery timeline, we keep this up to date, here.

If 7 busness days have passed and your order has not moved to the shipping phase and a tracking number has been sent to you, there may be a problem with your order and suggest you contact customer service at service@bandsfordiabetics.com. Responses generally take 24-36 hours during business hours M-F 9am-4pm PST. 

 

Cancellations & Order Changes

This process requires 2-3 busness days advance notice prior to shipping dispatch.  Once an order is placed, any changes or cancellations may be unavailble as the good may have already shipped. If this is the case we may require the package to be "return to sender" inspected for use and the cancellation will become effective and refunded minus shipping expense once the package is received back. Please be sure to accurately input your shipping and delivery address information. We are unable to edit or change this information for buyer protection and merchant processing requirements. A complete new order will have to be processed to allow our buyer protection fraud screening and merchant requirements to be met. 

 

Returns & Exchanges

To be eligible for a return, your item must be unopened, unused and in the same brand new condition that you received it. It must also be in the original packaging. You may return the item after receipt of an RMA authorization number from customer service. Please refer to our easy to use return and exchange center to obtain one or for more information. We accept returns up to 30 days from the date of purchase. Exchanges are case by case approval thereafter. Please allow 5-7 days for RMA approval, allowing time to communicate should we need more information or images. 

Several types of goods are exempt from being returned. Items worn (considered intimate, coming in contact or close proximity to open wounds or skin (transmitter puncture site) washed or used in any way. Due to COVID-19, we take our returns process very seriously to protect other diabetics who may come in contact with returned goods that are not in original sealed packaging. We provide you the same protection. 

We also do not accept products that are intimate or sanitary goods or hazardous materials. 

Additional non-returnable items:
Gift cards. To return a gift card, the process is a digital online credit or refund of any balance remaining. 

To complete your return, we require a receipt or proof of purchase, images of the item(s) in a sealed contained they arrived in and the receipt included in the shipping package. 

Each customer who purchases from Bandsfordiabetics.com and it's platforms will receive proof of purchase and delivery confirmation free of charge sent to their inbox, account login as well as with the package contents. 

There are certain situations where only partial refunds are granted (if applicable): n/a. 

Any item not in its original condition, is damaged or missing parts for reasons not due to our error. There are no returns after 30 calendar days. 

Refunds (if applicable)
Once your return (RMA) is received and inspected, we will send you an email to notify you that we have received your returned item. We will carefully inspect the contents to ensure they arrived and match the uploaded images sent upon the original return RMA request. We will notify you within 3-5 working days of the approval or rejection of your refund. 

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 1-5 business days.

For full disclosure, the entire process, start to finish including USPS transit times and busness days can take about 7-21 busness days. 

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again for transactions with Bandsfordiabetics.com/Freedom Band

Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at service@bandsfordiabetics.com or call USA: 442-222-8208

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at bandsfordianetics@gmail.com and send your item to: Bandsfordiabetics.com, 2730 North Millard Ave., Fresno CA 93727, United States.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return in the form of a gift card. Once the returned item is received, a digital gift certificate/card will be emailed to the account holders email address on file.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping returns back
To return your product, you should mail your product to: Bandsfordiabetics.com, 2730 North Millard Ave., Fresno CA 93727, United States

You will be responsible for paying for your own shipping costs for returning your item unless otherwise offered or agreed upon. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary. Estimates are 7-21 business days. Carriers used for shipping are in order. USPS First Class mail with Delivery Confirmation. USPS Priority Mail with Delivery Confirmation. Standard carrier weight and rates apply to all order totals and are based on the weight of the item. This does not include promotional offers or coupons. Products we offer per item range between 2 ounces and 14 ounces each and are shipped in consealed and trackable packages. We utilize GEOTrack service to identify delivery drop off points when scanned for your protection. This information is reported back to your purchase account on our website.  

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Delivery and Shipping Of Products:

Production of your new purchase is made specifically for the buyer. The creation process can take 3-5 busness days in some cases and busy seasons. Busy seasons are October December and March-August.  USA Delivery will take approximately 5-10 business days depending on your location and is provided by USPS first class and a tracking number will be available in your account as well as emailed to the inbox of your choice. 

International Delivery will take approximately 7-25 business days. Bandsfordiabetics.com is not responsible for customs fees.   We ship all products from California.  Carriers used for shipping are in order. USPS First Class mail with Delivery Confirmation. USPS Priority Mail with Delivery Confirmation. Standard carrier weight and rates apply to all order totals and are based on the weight of the item. This does not include promotional offers or coupons. Products we offer per item range between 2 ounces and 14 ounces each and are shipped in consealed and trackable packages. We utilize GEOTrack service to identify delivery drop off points when scanned for your protection. This information is reported back to your purchase account on our website. 

Besides the phone number, email or resources noted above. You are welcome to contact us via our contact us page as well should you have qiestions. We take pride in providing efficient and respectful service. 

 If you have questions about the above mentioned items, please use the contact us page and we'll help clarify anything of question. Thank you. 

 REQUEST A RETURN / RMA

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