Common Questions

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Band Technology - How It's Made

Case Technology - How It's Made

Case Study - Video

Short answer, absolutely not. Our ingredients are product specific, but never latex or zinc based products. We use a careful mix of cotton, elastic, polyester and nylon.

In this answer you will find how to properly size and measure for the all-in-one Freedom Band. It's really easy to do. This process is the same regardless of the width or length of the band purchased. You will find a QR code on the back of your product packaging that will take you to a video tutorial as well.

BAND ADJUSTMENT: 

Watch the video here:

By watching this video from :04 seconds through the :20 second mark, you will see the easy adjustment method as explained below. When you first chose the size, the Freedom Band sent to you will be fully adjustable and fit any size within the chosen size. i.e. 11-44" Inches. We have designed the band to be sleek and not have loose band exposed. Each kit will arrive with two bands that work either alone or together to achieve your sizes. 

Step 1.

Lay the active band flat on a table with the Velcro "hook" end facing the UP.

Step 2.

Fold the Band in half and Velcro the band to itself.

Step 3. 

Connect each end of the folded Velcro band to each side of the "Freedom Case". If connected right, the Velcro opening will be on the outside of the arm and open away from the user when adjusted. See the video below for visual help.

Step 4.

The adjusted and attached Velcro band should look like it does on the model wearing it in the first 10 seconds of this video below. This same method applies to the other limbs when only ONE BAND of the TWO BANDS   provided is used.  There is a different step for adding an extra band. See the "How It Works - Waist Adjustment" section. 

We've made a great video to help visualize the process so you can enjoy changing colors and styles as often as you wish. You can watch it here.

All Freedom Cases carry a lifetime warranty. If your case has become broken, photographs are necessary to avoid a delay in your request. If you are able to provide images, it will assist in expediting the process. At anytime you can contact us with questions.

Just follow the link below to get started. Be prepared to include images and an explanation of your issue as requested. We'll walk you though and it only takes a moment. We take pride in our efficient turn-a-round and you will find we care VERY much about your satisfaction. No #diabetic #warrior is left behind. File a missing item, damage or incorrect item "quick claim" here. We quickly process claims Monday-Friday 9am-5pm and you will be notifed every step of the way via the email associated with your original order. Generally, claim turn around time is 1-3 business days.

RE: https://bandsfordiabetics.com/pages/return-refunds-exchanges-policy

All Freedom Bands carry a limited lifetime warranty against faulty craftmanship. This guarantee does not cover standard wear and tear, but rather a failure in stitching. Provide your order ID and specific color case in question. Photographs and/or a return call tag may be required. If you are able to provide images, it will assist in expediting the process. At anytime you may contact us with questions.

View our return and exchange policy here.

You can find our most recent public domain warranty and exchanges policy by clicking here.

We are saddened to hear the news that you feel there may be something wrong with your order. Let's get started in submitting a "quick claim". Before we get started, have you watched the Setup Video yet? If so, and still feel something isn't right, let's get started. With our "quick claim", there is no need to return or exchange and wait, we've got a better process, designed for urgency.

Just follow this link to get started. Be prepared to include images and an explanation of your issue as requested. We'll walk you though and it only takes a moment. We take pride in our efficient turn-a-round and you will find we care VERY much about your satisfaction. No #diabetic #warrior is left behind. File a missing item, damage or incorrect item "quick claim" here.

We quickly process claims Monday-Friday 9am-5pm and you will be notifed every step of the way via the email associated with your original order. Generally, claim turn around time is 1-3 days.

We've made a very helpful video for you to watch.

1. Watch this video how to redeem.

Tutorial Video:

2. Make sure the email address associated with the discount code matches that being used on the checkout and payment page. They must match exactly. You can also click "apply" to the earned discount you wish to use, once you've signed in under your "Rewards" tab on the right ride of any page.

Note: Rewards will only work with the associated account for which they are earned. You cannot share discount codes as they are account specific.